Account Closed Without Clear Reason – Need Urgent Feedback

I am very disappointed with Capitec. My account was closed in 2022, and when I went to the branch last week to open a new account, I was told that I cannot open an account with Capitec again because I am considered a “risk.”

I was not given any proper explanation or fair chance to resolve this issue. I have been a loyal client, and I don’t understand why I am being blocked from banking with Capitec.

I kindly request that Capitec contacts me urgently to explain this decision and assist me in finding a way forward.