Account Closed without being Notified

<p>I am totally horrified by the service i recieved at capitec today. I went to Capitec Bank branch in Soshanguve plaza, to consult regarding my account as i could not access my savings account. I was told there was a ********** activity that resulted in my account, which was an deposit that was made to my account.</p> <p>I explained to the consult that a elderly man who stood behind me and my mother on the 31st of January at the same branch, asked if he could send money to my account as he did not have his bank card and needed money urgently, and expressed that the que was too long inside the branch. Out of the goodness of my heart i gave him my cell no he transfered the money and as soon as i recieved the sms withdrew the money and gave him. I then continued with my withdrawal without seeing anything wrong. I was told by the consultant that i am no longer eligible to use capitec bank. As a loyal client of capitec bank for the past few years i was appalled, as i was never notified that my account was closed, no inverstigation was made or efforts to contact me and hear my side of the story. I was told there is nothing they can do and i must go to other banks.</p> <p>I am infuriated by this, the fact that i am being punished for something i do not even know and i was not even notified. I am disappoined at the way the matter was handled and the fact that i am also a victim in all of this, is not even considered. After this experience i would not reccommend capitec bank to anyone else, as clients are treated like trash and service consultants do not go above and beyond to assist.</p> <p>I would have preferred it if the matter was inverstigated as i have been a loyal client and i have been recieving my salary with the bank, I would have expected a bit more respect.</p>