account closed due to lies that it suspected *****

my account was stop due to suspected ***** . i had a dispute matter with this lady who reported my account that i apparently de*****ed her by posing as a landlord. she fabricated a story and claimed she doesn't know me to have have my account closed.this lady and i had an agreement for her to take over my lease. she paid money in my account in august which was for rent and deposit now in October she claims that the landlord wanted deposit from her and our deposit we will get from him therefore she needs me to pay back her deposit. i explained to her i do have a problem with that we need to wait for him to pay ours back the we will send hers back. so clearly this shows that she was not happy with that then she now goes to report my account that 3 months later issues arises and she request i de*****ed her of rent money of the same place that she still staying at. Now this has came as a great shock to me as she stated that i dont know her. how did she pay for rent if i dont know her? why is she still staying at the same place i used to live if i dont know her. my account was stopped by capitec following a request from this lady. i was never contacted by capitec as my bank to question me regarding this matter . i can understand if the bank need to take steps to prevent ***** but in my case this is not *****! i am inconvenienced as i am expected to receive a salary into my account and now its stopped? what am i expected to do now that i can get paid money in my account? what about the debit order that need to take place in my account? im not in a position to go with to make an affidavit with her because we in a dispute. i am prepared to make an affidavit myself with my side of story. its very unfair how capitec has treated me as customer. i need this to be escalated to the highest level. iam not happy with what has been done to me. i feel violated as a customer of capitec. im so frustrated that how am i expected to receive money to survive? i also need this matter to be refered to ombudsman . Does this also comply with the SABRIC laws? this is a civil matter between me and the lady that requested for my account to be block. So what Capitec is saying is that if i am no longer happy with what i paid for i can simply report it as *****. this is totally wrong . im so upset. i have reffered the matter to my lawyers regarding this lady. didn't expect such from capitec. My account is in good standing and has no patterns of suspected ***** .