Account closed

I am utterly and mostly displeased with Capitec. About a month ago a lady was purchasing something from me, A few days later she decided that she doesn't want the product anymore. As a drop shipper I told her that I had already purchased the goods and they were to be sent out to her soon. She went to open a case against and got my account closed. 3 days after that incident I managed to send her back her money and she took all the necessary documentation to the bank and I was told to wait 10 working days to hear the verdict on the 10th day I visited the bank again for the 4th time only to be told her ID number is not visible. To make matters worse she keeps telling me she doesn't have money to go to the bank again. I'm guessing this is another strategy to get more money from me. Capitec has not yet given me a way forward with what is to happen even after countless visits to their branches and still have an amount they have held. I'd like to know way forward and what is to happen to my account and money.