Account Closed but Capitec not providing official written communication

<p>Since 29 July 2016 almost a month ago I have been having endless fights with Capitec. Issue under investigation with their forensic department but to date no one from that department has bothered to contact me. They rather have an complains offer who is ill equipped on the matter just convey a message that the account was closed and will remain closed.</p> <p>From the information I have received thus far Capitec has concluded an investigation without the people handling the issue talking to me directly or responding to my emails. I have provided the information requested, nobody bothered to tell me why the infomation does not satisfy their query but just to get a call from complains management that the account will remain closed without giving reasons.</p> <p> </p> <p>I have since realised that I am not going anywhere with Capitec on this issue, I have since requested written official communication from Capitec highlighting their findings, conclusions and decision on the matter together with the refrence number as I want to take this matter further. This information hasnt be supp**** to me as requested.</p> <p> </p> <p>Through this whole issue the people resposible with this investigation seem to be doing everything not to get to the fact of the matter, they are more interested in keeping the account closed than establishing the fact of this whole issue. Why would one go through such lengths to avoid communicating with the customer if the actual purpose of the investigation is to establish the truth? I have been through all reasonable arguments and supp**** all reasonable proof, unfortunately nobody can justify the decision to ignore all that as they did not bother to contact me. All I request now is an official communication on the matter so that I can pursue this issue outside Capitec but still no one wants to provide that </p>