Account blocked without even doing a proper investigation first and my account has been blocked for way too long, slow investigation time and no proper service provided, I'm sure if this was a well known company they would have had their account opened in

The worst bank in SA, my account was blocked on the 16th of November for a reason that I don't even understand and I submitted the necessary documents but I still couldn't get it open. Went back to the branch and I was told the investigation was closed but without a decision so they must do another investigation which will take 7 more days, what is the point of having a bank that can't protect you and your money as a customer, or having a bank I can't use for a month. They have the worst customer service at their Sebong branch at Thabong Plaza, as soon as I get my account back I don't see myself using this bank ever again.