Account blocked without communication

I logged to my Capitec app this morning and find that my Savings Account was missing from a list of my account. Since they are always experiencing issues, I thought maybe it is one of those problems. Only to call them later and find out that my account was blocked due to suspected *****. I didn't receive any notification from Capitec about this. Only found out when I was about to withdraw money. When I called their Contact Centre, I was told that someone deposit R555 into my account and reported that I committed *****. My account has way more than that.

This is a very new account and I only use it for my day to day transactions. An agent by the name Ipfi was so arrogant and told me straight that the account won't be opened. Even if I go to the branch, my account won't be opened.

Now I am stuck at a Restaurant with an unpaid bill because Capitec decided to close my account without communication. If someone deposited R555 into my account and want it back for any reason whatsoever, why will I withhold it? This is terrible service.

Please reopen my account and let me transfer funds out of this terrible bank. I regret giving this bank a second chance.