Account Blocked Since June 2024 Despite Multiple FICA Submissions

My Capitec account was blocked in June 2024 due to FICA compliance. At that time, I was in China and unable to update my documents in person. Upon my return to South Africa in September 2024, I submitted my FICA documents at several Capitec branches — multiple times — but my account remains blocked to this day (June 2025).

I have received several SMSs from Capitec confirming that my service requests were “successfully completed,” yet nothing has been resolved. I also contacted Capitec through Call Centres and branches but never received proper feedback.

It is unacceptable for a bank to hold a customer’s account for almost a year without valid explanation or resolution. I request that Capitec: 1. Immediately unblock my account, 2. Provide a formal explanation, 3. Compensate for the interest lost and inconvenience caused.

I will also be escalating this matter to the Banking Ombud and FSCA.