Account blocked / money vanished from internet banking

<p>Before I complain.. I love Capitec . But this is cost me a lot of time and money </p> <p>and x4hrs off work .</p> <p> </p> <p>On the 23rd March I desposited x4 large cheque amounts from American Express into my</p> <p>account at your Clearwaters branch . All 4 cheques were regected . </p> <p> </p> <p>After that I found myself stuck at a petrol station after my card was declined ???!!! I called your helpline who</p> <p>said I didn't pass the security questions ( I understand) after a few hours someone borrowed me money to pay for</p> <p>My fuel..</p> <p> </p> <p>I went to your Clearwaters branch and sat for nearly 4 hours to get this resolved . My salary and other amounts where also missing . The staff tried everything they could but eventually I had to phone and get someone to bring me money again . ( couldn't pay for parking)</p> <p> </p> <p>I was called on Friday around 4:30pm saying my account has been fixed .</p> <p> </p> <p>Its now Sunday . I go to the ATM and grocery shopping. My card was declined again .</p> <p>i log onto my internet banking only to find all my money is gone . Missing . ?!?!?!?!?!?!</p> <p> </p> <p>the ATM showed a balance ( not the correct amount ) but my internet banking shows R0.00</p> <p>with my main savings account gone ?!?!?!</p> <p> </p> <p>Ref : ********** 1</p> <p>acc. ********** </p> <p> </p>