Account blocked for false reasons

I am utterly disgusted with Capitec's service and how they handle queries! Who gives Capitec the right to block my account with consulting with me first? You give ******** freedom and access to block my account. First Capitec processes unauthorised debit orders on my account and then they have the nerve to block my account by saying someone called in saying my account is off ********** use without my knowledge. I want my damn money back. Capitec gives ******** the freedom to block people's accounts. I am a pensioner for heaven sake who would I want to de***** someone, I make ends meet to survive and Capitec blocks my account because a ******* called them and told them lies . Capitec stopped my account which had a balance of 1800 for my medication. Capitec is unprofessional and inconsiderate. What Capitec did is just pure evil I want my money back! Capitec doesn't not do proper investigations they just block accounts.