Account Blocked due to ''*****''

My account has been reported to be **********, I submitted all documents required to the bank on the 29th of April, I have no reference what so ever on what the progress is to get my account open again, this is my main account, my salary, debit orders goes through this account, I was happy with everything about Capitec but now I think is time to leave the bank, When I call the call centre they cannot assist as they say this may take up to 6 months to resolve? I cannot not have a bank account for 6 months, if I open an account with another bank where all my transactions can go through Capitec can miss me really. I hope this can be resolved ASAP before our payrolls runs so my life can continue as normal.