KJ
Khayalethu J
1 reviews | Active since Jul 2022
17 Jul 2022, 00:50
Account blocked
My partners account was blocked due to suspicion of ********** activity. We were so embarrassed this evening at the fuel station after her bank card declined and when we checked, all funds were gone. Mind you that we were on our way home via long distance. We had to make a way to borrow money to get home. We had invested money into a company which now has been liquidated and apparently she is suspected of *****. We have to make affidavits and go through the whole ***** process to get the back her money. Account was blocked with no notification. Definitely changing to another bank.
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Replies (2)
Capitec Bank's replyOfficial
17 Jul 2022, 08:02Good day Khayalethu
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Capitec Bank's reply17 Jul 2022, 08:02
Official
Good day Khayalethu
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
KJ
Khayalethu J's updateReviewer Update
19 Jul 2022, 13:39And so we went to the bank this morning and the sales consultants have no clue how to assist us. We decided to visit a different branch which we hope someone will know what's happening and assist. Our hard earned money is being kept from us and I have noticed that many other people are experiencing the same issue and never receive their monies back. Perhaps we should seek assistance from the ombudsman. We really trusted this bank because it's easy to use their App. We have sent an Affidavit which they requested but still no feedback. It is so disappointing that when you have monies coming in and out of your accounts you are suspected of ***** and no one tells you what's happening, you just see your account blocked.
KJ
Khayalethu J's update19 Jul 2022, 13:39
Reviewer Update
And so we went to the bank this morning and the sales consultants have no clue how to assist us. We decided to visit a different branch which we hope someone will know what's happening and assist. Our hard earned money is being kept from us and I have noticed that many other people are experiencing the same issue and never receive their monies back. Perhaps we should seek assistance from the ombudsman. We really trusted this bank because it's easy to use their App. We have sent an Affidavit which they requested but still no feedback. It is so disappointing that when you have monies coming in and out of your accounts you are suspected of ***** and no one tells you what's happening, you just see your account blocked.