Account blocked

My Capitec Account which is linked to the ikhokha card machine is blocked 😭 because my aunt has transferred R100 000 into my account for me to help her with the arrangement of her husband's funeral. I obtain my client from social media and they either do electronic transferrers or use their cards when collecting. I sell perishable stock I am losing customers as I type this.

I went to Apel Capitec Branch and got assisted by Blessing Makinita. She called the ***** department which took more than an hour to answer. She told me they say there's nothing they can do because a person who transferred money into my account is suspected to have committed *****. I asked Blessing to call the manager maybe he can help me. P Farelo, the manager came and told me that there's nothing they can help me with an attitude and immediately left. I asked her for the manager again. I explained to the manager that I once had the same situation with other bank and they only blocked the debit on the account, can't Capitec do the same thing and allow our monies to continue coming in. His answer was " I do not work for other banks and walked away again. I asked for his name, he was called, he came, took of his badge, put it on the desk for me to copy and immediately left again.

I believe if you can go through your cctv/ cameras you can see P Farelo's attitude. I was not given a turn around time. I was not promised if it will be resolved. I am being punished for something that I did not do. Loosing my clients😭😭😭

Blessing the consultant was very nice but unfortunately her powers are limited.

Please Capitec I beg you 🙏 to unblock my account until I can be able to open an account with other bank and link my card machine with them

*** M Phakwago