Account blocked Capitec don't know their business

My account is blocked due to a transaction that they suspect is *****ulent. I have no knowledge of that transaction and told them. But they still haven't unblocked and I can't access my only income SASSA disability. Every agent, everyone in the branch I visit has a different story. It's like they work for different banks. I have done what they asked but still my account blocked. I have been to branch twice on their instruction. But the information they gave me was wrong. Every time I have to visit branch it's a big effort and expensive. I live in a small town far from branch