Account blocked and I was not notified

<p>I am so disappointed and frustrated with capitec bank. Friday the 17th March I was trying to transfer money to a friend but I realised my account was not visible on my app anymore so I decided to call capitec to find out what's happening to my savings account, to my surprise my account is blocked apparently because someone submitted ********** statements in my name, worst part they tell me that this took place around 9am yet they never notified me that they are blocking my account until the time when I called around 4pm and only then they tell me this story. Now I've been going up and down in branches and making calls to capitec and yet I get no resolution, finally today around 11:00 I went to a Paul Kruger branch where they told me I can never ever open an account with capitec, I told them over and over again I know nothing of this ********** activity because at those times I'm at work, now I will not be able to get my salary for the month due to capitec incompetence, when we call the forensic department they tell me the person who's responsible for this case is not at work (Dlozi or who ever she/he is) . Clearly I will not get paid my monthly salary like usual since payroll has closed with all than being said I would like all the cash that is in the account withdrawn and I'll gladly take my business else where since capitec bank has the worst service</p> <p>This are all the references from my calls<br /> ********** 9<br /> ********** 4<br /> ********** 3<br /> ********** 5</p> <p>I just want the money that is in my account then we can go our separate ways.</p> <p>I'm extremely disgusted with your service</p>