ACCOUNT BLOCKED AND FUNDS ON HOLD

Since my last review I made, I received feedback via email on the 18/11/2024 from Stephanie Jones stating that my complaint has been assigned and I will receive a call within the next two hours which never happened. I only received a call on the 19/11/2024 that I unfortunately due to work commitments however I rep**** back on the email that was confirming their call that they could call me back & up until now I haven't received any calls. It is so sickening that they were quick to close my account on something I have no knowledge if and without even hearing my side of the story as I was the one one who got ****med and now they are delaying their investigation. What is even more disappointed when you try to follow up on their WhatsApp they take forever to respond and with agents who can't give you strait answered. I have suffered enough going back and forth submitting documents going to police station for affidavits yet with still no reply as to what is happening. The money that I have on my Capitec account has been put on hold, what is worse I am receiving my salary from the same account, where does one go from here??? This matter has been dragging for too long I am fed up with Capitec Bank . I just want my money back.