1 reviews | Active since Dec 2015
Account blocked
<p>Good day</p> <p> </p> <p>My name is Sibusiso Nkosi, in 2015 I was hijacked by nigerians in Sunnyside Pretoria and they took my belongings including my capitec bank card, I reported the matter to the police and followed all the procedures and even reported the matter to my lawyers. Capitec bank blocked my account and unfortunately when my account was blocked I resigned from my previous employer who had the blocked account details and when my provident fund was paid it went to that blocked account and even to date I cannot access my money due to incopentent people of capitec bank or because they paid bonuses with my money.</p>
I acknowledge your posting, and have referred it to Riaan Jacobs for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Riaan Jacobs for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
From: Sibusiso Nkosi
Sent: Thursday, January 12, 2017 12:48 PM
To: ********** ********** />Subject: Capitec bank
Importance: High
Dear Sir/Madam
I need an assistance from you, sometimes in 2015 October/November, I was hijacked and searched by the Nigerians and I open a case in Pretoria West police station but the investigation never went as much as I expected. My wallet and phone were taken by the Nigerians and in my wallet was my capitec bank card and those Nigerians beat me up and demanded pin codes for the cards and the phone I gave it to them because I was fearing of my life.
The following day I went to the bank to report the matter in Pretoria West branch, I was told to contact customer care which never helped me, and I open the case thinking that if they receive a police statement with a case number I will be assisted but I was always referred to customer care which was also referring me to the branch.
On the 12 November 2015 my provident fund money from my previous employer was paid into the capitec bank account and I went to the bank to request them to transfer my money to the new account which I opened with Bidvest/Old mutual, still they referred me to customer which referred me to the branch and I was not helped till today and my money is still lying in their bank and earning interest.
I hereby request the Ombudsman to assist me to get my money from capitec, because they never consulted with me when they blocked my account and they never wanted to hear me when I went to their branch to report the matter.
My ID number is ********** 562080 and my name is Sibusiso Nkosi
The bank account they must pay is S Nkosi, BIDVEST BANK, account number: ********** and branch is 462005.
Amount: R 13 220.16
Your assistance in this regard will be highly appreciated as I have struggled to get my money and living on debts while an institution is making interest on my money I worked hard for.
I am looking forward to a positive response from you.
Regards
From: Sibusiso Nkosi
Sent: Thursday, January 12, 2017 12:48 PM
To: ********** ********** />Subject: Capitec bank
Importance: High
Dear Sir/Madam
I need an assistance from you, sometimes in 2015 October/November, I was hijacked and searched by the Nigerians and I open a case in Pretoria West police station but the investigation never went as much as I expected. My wallet and phone were taken by the Nigerians and in my wallet was my capitec bank card and those Nigerians beat me up and demanded pin codes for the cards and the phone I gave it to them because I was fearing of my life.
The following day I went to the bank to report the matter in Pretoria West branch, I was told to contact customer care which never helped me, and I open the case thinking that if they receive a police statement with a case number I will be assisted but I was always referred to customer care which was also referring me to the branch.
On the 12 November 2015 my provident fund money from my previous employer was paid into the capitec bank account and I went to the bank to request them to transfer my money to the new account which I opened with Bidvest/Old mutual, still they referred me to customer which referred me to the branch and I was not helped till today and my money is still lying in their bank and earning interest.
I hereby request the Ombudsman to assist me to get my money from capitec, because they never consulted with me when they blocked my account and they never wanted to hear me when I went to their branch to report the matter.
My ID number is ********** 562080 and my name is Sibusiso Nkosi
The bank account they must pay is S Nkosi, BIDVEST BANK, account number: ********** and branch is 462005.
Amount: R 13 220.16
Your assistance in this regard will be highly appreciated as I have struggled to get my money and living on debts while an institution is making interest on my money I worked hard for.
I am looking forward to a positive response from you.
Regards