Account blocked

My name is Lungile Buthelezi I'm a single mother I'm not working sometimes i get piece job...last year i was playing stokvel peer to peer using my capitec account,i was not ******** anyone if i pay someone they give me someone to pay me but January this year i was buying electricity using app only to find out my account is blocked without calling me they told me to go to branch i went there they told me yes its blocked someone reported it asked them why they ddnt call me first and ask instead they blocked my account without communicating with me..i had money in that account i ddnt get it...Hello Peter please help me so dat my account will be unblocked

Thank you