Account blocked

<p>HI am deeply disappointed in the service provided by your management. A few months ago I noticed that my account was no longer active. When I called in I was advised I needed to visit the bank,due to my schedule I only went a month later. When I got there I was advised that my account was closed due to ***** I explained what happened to the gentlemen, he tried to contact your ***** department to no avail. I called the call centre after the agent and team manager were adamant that they could not assist they transfered me to Victor ( a supposed call centre manager who has 0% listening s****s). He promised to call me back by 12pm the next day, I called into the centre 2 hours after the time I was promised a call back and I was told he had a family emergency and they could not find the team leader I spoke to. I spoke to Luyanda another team manager who also promised me a call back to this day I'm still waiting. My issue is this account is linked to a lot of things a d I need it active as I can't change my banking details. I was also a victim here not a perpetrator</p>