account blocked

my account is blocked, i called customer service to check why my account was blocked and they told me to go to the branch i went to the branch and they called and they where transfer to forensics they cant even tell the reason why my account was blocked and the person who blocked my account is briesan pillay in forensics dept and they have to wait for him to give them a feedback why he blocked my account. i am so angry and i want to close this account i cant withdraw or do anything on this account i have to wait for them and i don't even have money, my money is stuck and i cant use the account. please help because it seems like capitec block clients account without any reasons i am so desperate i want to use the money i don't even have money for taxi fare. i have been going up and down with this and i cant get the answer why my account is blocked such a bad service.