1 reviews | Active since Nov 2017
Account Blocked
I am Lelethu Mnyamana and I have been banking with Capitec Bank for the past three years but they have blocked my account its been a year now. One foreign guy asked to use my card because someone needed to deposit him money and I was reckless and I gave him my card not knowing he was up to no good. And few days later when I tried using my remote app and cellphone banking I could not. I went to the nearest branch where I was told my account has been blocked due to *****. Now they asking me to prove that I am innocent and the guy is not evening taking my calls in fact last time I called the phone number was not even going through. My account has funds I just want my money because I am very disappointed in how capitec handled the matter I have tried and each day they tell me something different. I thought Capitec would protect me as the customer even though I made a silly mistake by allowing someone I don't even know much to use my bank details.
Thank you Lelethu Mnyamana
Thank you for your post captured on Hello Peter. We are currently experiencing technical difficulties and sincerely apologise for the delay in responding to your post.
Our aim is to alleviate client frustration and therefore invite you to contact our Complaint Management department directly in order to expedite your complaint. We regret the inconvenience this may cause.
Thank you for your patience herein.
Complaint Management
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Thank you for your post captured on Hello Peter. We are currently experiencing technical difficulties and sincerely apologise for the delay in responding to your post.
Our aim is to alleviate client frustration and therefore invite you to contact our Complaint Management department directly in order to expedite your complaint. We regret the inconvenience this may cause.
Thank you for your patience herein.
Complaint Management
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I acknowledge your posting, and have referred it to Kadi Diallo for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Kadi Diallo for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Good day Miss Mnyamana
As per our telephonic conversation, the matter is now closed.
Kind regards
Capitec Bank
Complaints Management
Good day Miss Mnyamana
As per our telephonic conversation, the matter is now closed.
Kind regards
Capitec Bank
Complaints Management
