kM
kefiloe M

1 reviews | Active since Aug 2017

07 Sept 2017, 09:21

Account blocked

My Capitec account was blocked by forensic dep. And they said to me it was an instruction from FNB. After FNB contracted me and told me that the matter and investigation were completed on their side, that Capitec must release the block. I still dont find joy or any solutions from.Capitec. Instead they want a copy of my Id. What is that?

0
Replies (3)
Capitec Bank
Capitec Bank's reply07 Sept 2017, 09:37
Official

I acknowledge your posting, and have referred it to Viwe Bokveldt for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

kM
kefiloe M's update07 Sept 2017, 12:32
Reviewer Update
5 days with access to my account? 5 days since 10 August 2017?
Capitec Bank
Capitec Bank's reply11 Sept 2017, 10:01
Official

Good day Ms Motaung

As discussed telephonically, I trust that your issue is now resolved.

Viwe Bokveldt

Complaint Management

Capitec Bank