DS
Donald S

1 reviews | Active since Jun 2016

16 Jun 2016, 09:14

Account Blocked

<p>I sold my to Fortune Ndhlovu who sow my car on olx were I was advertising it . He called and we signed a vehicle sale agreement and he transferred R50 000 from his capitec account to my capitec account on the 8th of June 2016. Then on the 15th when I tried using my card it was blocked. I went to one of capitec branches in KG mall Witbank for help and clarity. When I got there they told me it was block because I received money from someone who did froud at FNB. I didn't understand because fortune transferred money from capitec account to my capitec account not FNB . I immediately called Fortune and told him about my situation and he immediately went to Middelburg capitec branch . when he got there he was also told that his account is blocked too. They also told him that he received money from someone who did froud from FNB . Then capitec consultant told me that they can't help me until this case is over and they said they will call me. I don't understand capitec because they are not telling me solutions and what if I wait for 5 years or more? This is my ID NO: ********** 464087 . MY CELL phone number ********** 722</p> <p> </p>

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Replies (1)
Capitec Bank
Capitec Bank's reply17 Jun 2016, 08:52
Official

I acknowledge your posting, and have referred it to Azalea Muller for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank