Account Blocked

I have an account with Capitec and is for more than 10 years. But now my account is blocked I went to Kabokweni branch to ask for help and reason why my account was blocked on the 14th of November my query was not resolved. I went back after 5 day same thing. Then I went to Nelspruit branch same thing I have to start from the scratch log a incident still no answer. Then I called their ***** department that's when they explain to me why my account was blocked then they told me to write an affidavit and copy of my ID and send to them I did that but still no answer my account still blocked.