HN
Hlamalane N

1 reviews | Active since Nov 2024

10 Jan 2026, 11:12

Account blocked

Account being blocked.someone transferred money from his FNB account in exchange of cash to my account.Fnb then reported that the person received that money from deposit ****.I called Capitec ***** line to ask why my account was blocked they told me about the 1000 that have been transferred.They told me to write an affidavit which I did and submitted.When making a follow up I was told the case is closed but my account is still blocked.Ive been with Capitec for more than 20years and my salary is a lso being paid in Capitec.What about my debit orders.Even 1 of your consultant by the name nthabeleng from ***** line who was so rude told me to go and open a bank account somewhere since it is unlikely for Capitec to take me back.My salary is being paid in Capitec.I still say I'm in no way involved in that case and can you kindly review this case and give me a feedback.Regards

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Replies (5)
Capitec Bank
Capitec Bank's reply10 Jan 2026, 12:45
Official
Thank you for explaining the situation in detail. I’m really sorry about the inconvenience this has caused you, especially since your salary and debit orders are affected. In this case, you will need to contact our ***** Team directly, as only they are able to review and remove account blocks related to ***** investigations. Please contact them on: šŸ“ž ***(select option 2) šŸ“§ *** They will be able to check the status of your case, confirm why the account is still blocked, and advise you on the next steps to resolve this matter. I understand this is very stressful, and I hope they can assist you as soon as possible to get this sorted. šŸ™
Capitec Bank
Capitec Bank's reply10 Jan 2026, 12:49
Official
Is there anaything else I can assist you with?
Capitec Bank
Capitec Bank's reply10 Jan 2026, 12:58
Official
It seems like you're busy, as you haven't responded to me in a while. I am going to close our chat now. If you require assistance, simply type "chat to an agent" below and we'll gladly help. Thank you for contacting Capitec Bank. Have a wonderful day, ā¤ļø
HN
Hlamalane N's update10 Jan 2026, 14:53
Reviewer Update
Sorry for taking time to respond.Thanx for your assistance
Capitec Bank
Capitec Bank's reply15 Jan 2026, 10:38
Official
 Hello Hlamalane
With reference to our telephone conversation/email correspondence. I trust that you satisfied with the outcome. We have proceeded to close your complaint. 
Kind regards 
Complaint management