Account blocked

If I could rate Capitec a 0 I would, on the 23rd of December my card has been suspended due to a family friends son sending money to my account as they blocked the app. I withdrew the money on the day and returned their money. The son later transferred money to a variety of people without his mothers consent. She later flagged all the transactions as ***** like any normal person would.

Capitec later blocked my card without my consent, I called 4-7 times to find out why my card was declining? With no joy was advised to visit a branch. I arrive at the Westwood branch to be told that the card was blocked as there was suspicion of ***** yet the account holder made an affidavit advising it was not *****.

I later confirmed with her that she had went to police station to make the affidavit again and visited the CBD branch which they advised the first time she submitted the affidavit it was not attached on the system. On the 7th she verified again to say it was not ***** and requested my account be released and was promised 24/48 hours. I than visited the Midway crossing branch which has a branch of *********** employees and was advised to come back the next day as systems were down. I returned to the branch the following day and was given the same excuse.

Yesterday I visited the Westwood mall branch and was told I now needed to go to the police station myself and make an affidavit confirming what the account holder sent them is true. What type of **************** is this? Nobody is compensating me petrol for all this wasted time? This isn't a reputable bank at all, there is 0 professionalism or any communication that has been sent since the suspending of my account. Can someone call me on *** and advise me what this idiotic ***** department does the entire day. I will be getting paid my salary very soon and this has tampered with my livelihood, I couldn't utilize my funds during the peak season of the festive, my rent has not been paid and we in the 2nd month before I have no place to stay.

All because Capitec is running a circus of a business. I have done all the necessary steps they've required of me which only serves to infuriate me even me. If I am not going to assist please can I have the ***** departments email/contact details and the details of your legal team. As there is a ***** escalation process that is followed, they was no other transactions coming in apart from the one that was flagged as ***** or my salary. So it has been confirmed it was not a ****ing ***** why is my money still being held hostage. Once my account has been unfrozen I would rather just leave you Capitec as accredited FSP.

You guys are ********** and employ people who should actually go back to school and find themselves real jobs. The service I have received is ********** and I feel sorry for older clients who don't have the energy to deal with this.