Account Block no feedback from Management

My account has been blocked for almost 3 weeks and nobody is getting back to me. I was in contact with Stephanie James who assured me that her Manager will provide me with feedback now I am just being ignored every single day.

I left several messages bon chat for the past week all agents make a note to say that I should be contacted but nobody contacts me at all.

There is no sense of urgency, the customer is not being serviced at all. There is absolutely no professionalism so if you are a Capitec client don't expect to be valued.

Everyone wants to tell you about investigating the case but nobody gets back to you with the findings!