LM
Lehlogonolo M
1 reviews | Active since May 2024
22 May 2024, 10:20
Account being paused
yesterday I inquired to Capitec with regards my account being paused and I was advised to go to branch wil my ID I did go to the branch and they told me I should wait for sms now I got an sms saying I should track my incident via WhatsApp but when I track via WhatsApp the chatbot keeps on saying there are no opened incidents opened in the last 90 days now I don’t know why am I told to track my incident but when I track the chatbot says no incidents were reported fine I requested to speak to an agent and the agent didn’t help with anything both on WhatsApp and Facebook they didn’t help me
Helpful (0)
Replies (4)0
Replies (4)
Capitec Bank's replyOfficial
22 May 2024, 11:14Good day Lehlogonolo
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
Capitec Bank's reply22 May 2024, 11:14
Official
Good day Lehlogonolo
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
LM
Lehlogonolo M's updateReviewer Update
22 May 2024, 13:33Thank you so much I will be waiting for a call from Capitec,I hope your response will be helpful and positive
LM
Lehlogonolo M's update22 May 2024, 13:33
Reviewer Update
Thank you so much I will be waiting for a call from Capitec,I hope your response will be helpful and positive
LM
Lehlogonolo M's updateReviewer Update
22 May 2024, 14:03And it’s so sad that my account just got paused for no reason,I have peoples money on that account and i really need it to be opened as quick as possible
LM
Lehlogonolo M's update22 May 2024, 14:03
Reviewer Update
And it’s so sad that my account just got paused for no reason,I have peoples money on that account and i really need it to be opened as quick as possible
LM
Lehlogonolo M's updateReviewer Update
25 May 2024, 10:06It’s been 4 days my account has been on pause went to Capitec 22nd of May to ask for my account to be unpaused but they told me they don’t know the reasons for my account being paused and they further told me that I should wait for an sms stating what is the reason behind my account being paused and they will also tell me what to do on that sms but I’ve been waiting for the sms,I don’t even know what’s hard to send a mere sms stating their reasons for pausing my account and it’s actually surprising how Capitec workers don’t know the reasons weren’t they supposed to check the reasons behind my account being paused?this is draining and annoying because even when they paused it I didn’t even get a notification that my account has been closed
LM
Lehlogonolo M's update25 May 2024, 10:06
Reviewer Update
It’s been 4 days my account has been on pause went to Capitec 22nd of May to ask for my account to be unpaused but they told me they don’t know the reasons for my account being paused and they further told me that I should wait for an sms stating what is the reason behind my account being paused and they will also tell me what to do on that sms but I’ve been waiting for the sms,I don’t even know what’s hard to send a mere sms stating their reasons for pausing my account and it’s actually surprising how Capitec workers don’t know the reasons weren’t they supposed to check the reasons behind my account being paused?this is draining and annoying because even when they paused it I didn’t even get a notification that my account has been closed