Account access breached

Disappointed with Capitec Bank’s Account Security and Response

I am deeply concerned about the lack of security around my Capitec Bank account. My account has been breached more than three times, where unauthorized individuals have gained access and processed charges from my account without my consent.

Each time I reported the issue, the standard response from Capitec was to close my card and apply for a new one—at my own cost of R70, every single time. Not only is this frustrating, but it also feels unfair that I, as the affected customer, am expected to carry the financial burden for security flaws that are not my fault.

There appears to be no real investigation, accountability, or meaningful support when it comes to recurring breaches. This raises serious questions about how Capitec protects client information and what real steps they take to prevent future *****.

I expected better from a major bank. At this point, I am strongly considering moving my banking to a more secure and responsive institution. Capitec needs to urgently improve its ***** prevention systems and start taking client concerns seriously.