Account

I transferred funds to an incorrect number on the capitec app but it seems like the number is not registered with them, however the money went out of my account. I phoned the call centre to find out if they can confirm if the money was paid in to a capitec account and if so, can they try to recall the transaction, that lady didn’t even try to assist as she said that there’s nothing that they can do. What I want to know is what if the number I paid is not a Capitec client, where does my money go to coz it went out and they refuse to return it. What I know is if a person received money accidentally, the bank should be able to make arrangements with that person for the money to be paid into the correct account. Capitec does not even bother to assist! I want that payment to be paid in to the correct account because if the person who receive the money is banking with capitec, they should be able to contact their client. Or return the money back in to my account immediately