LM
Londiwe M

1 reviews | Active since Apr 2025

12 Aug 2025, 13:08

Account

My account was blocked 2 days before I could receive my disability grant I sent all the documents they requested for but I have not received any feedback I've been sending emails everyday and I don't get any response from them as a disabled person I have special needs that I need to take care of I need to pay my care giver I'm unable to do that on Friday the 08 August 2025 I submitted a letter from Sassa stating that my grant was deposited into my account all I want is for you to open my account so I can withdraw my money and I will leave your bank this experience has caused me anxiety and I can't be traveling up and down to go to the branch because I have to pay for transport and for someone to assist me please get this issue resolved as soon as possible so we can all move on.

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Replies (1)
Capitec Bank
Capitec Bank's reply12 Aug 2025, 14:37
Official
Good day Londiwe, Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day. Kind regards Capitec