Accound suspended

My account has been suapended, i went to enquire at the bank and was given a number for the ***** department. I called and was told that there was ********** activity on my account. Apparently someone has done ********** activities with my card and transferred money in my account without me knowing i did not even get a notification on my phone which is linked to my account. but my card was has been suspended. I am very disappointed with capitec because the bank did not even contact me regarding this matter, they just suspended my account. The ***** department said they will get back to me in about 5-7 workimg days. It has been over 2 weeks and have not heard anything from capitec. Please assist me with my account as there is funds in there and i use the account frequently. My account details: Name: TR Mathebula Account numbers: ***