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theuns.eskom theuns.eskom

1 reviews | Active since May 2016

21 Jul 2017, 15:43

According t capitec my employer, a 60 year old institution does not exist!!!!

<p>I app**** for a loan at Capitec a week ago on 14/7/17. Even though they say you get same day approval, I waited a week. After MANY phone calls from the branch by a very good consultant called Daniel, I was informed that my employer is not listed with Transunion thus it is not recognized.</p> <p>They refused to go into the matter any further.</p> <p>Now, my employer is a registered Proffesional Accountant trading as the bussiness name I am working for. He has been for almost 40 years. And his father before him with the same bussiness name.</p> <p>Clearly the problem should then be with Transunion. But I called them, and they assured me my employment with my current employer is registered with them. they actually gave me the name from their records before I could ask. They also gave me reference number which is tu ********** 1-000559-01.</p> <p> </p> <p>So Capitec? Are you being dishonest with me? For what reason?</p> <p> </p> <p>Wish all the ***********s at "head office" had the energy and will to solve problems Daniel has.</p>

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Replies (3)
Capitec Bank
Capitec Bank's reply24 Jul 2017, 08:50
Official

I acknowledge your posting, and have referred it to Nicole Juries for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

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theuns.eskom theuns.eskom's update28 Jul 2017, 15:46
Reviewer Update

6 working days and absolutely no reply. Capitecs disrespect is nauseating!!!!

Capitec Bank
Capitec Bank's reply16 Aug 2017, 15:02
Official

Good day Mr Botha

Thank you for allowing us the time to investigate your complaint.

We understand that you were contacted and the matter is now resolved.

Please accept my sincere apology for your negative service experience and for the inconvenience caused.

Kind regards

Nicole Juries

Capitec Bank Complaint Management