Accidental Transfer

I am very disappointed in Capitec and their customer service as well as the way in which the business does not protect it's customers!!!

I accidentally sent money to an incorrect number on the capitec app, missed by 1 digit!!! The correct number is *** and the incorrect one being ***, which is clear human error.

I then called the client centre and the first guy I spoke to advised that the money was still available on the recipients account and would be reversed back after having informed the guy that the money would be reversed back and that he would call us back to confirm. This call back did not take place and we called the centre again only to be told that it was all dependant on the recipients wether he gives consent or not.

This person is in a different province!!! The information clearly shows where the money comes from and I fail to understand how Capitec protects it's clients, it seems like it's more in favour of this person who got money that was accidently sent to him. Capitec is clearly saying that you cannot make mistakes and if so you will not be assisted why then do we even have this damn app if it's not to assist!!! 3k is a lot of money to just give away!!!!!!!

To top it all of, I was charged a recall fee of R7 and received an sms saying that the request was successfully completed however there was no incident number provided. I called again to confirm what this meant and I was then told that this meant that the incident was closed, however not that it was successfully completed like wth is that even. I am beyond intrigued by this as I feel it to be an act of ***** from the bank. How should I recover R3000!!! I need this matter to be looked into as a form of urgency!!!