Access to my money - Still awaiting Feedback

Dear Capitec Bank<br> <br> I am not happy with your resolution turnaround time. You promised me that my issue will be dealt with in 3 working days but I am still awaiting your call.<br> <br> I need to use the money in the account as soon as possible. Failure to respond will lead me to take this matter to the Ombudsman as mentioned in my previous report.<br>