Access facility ******* - DO NOT TAKE IT

DO NOT fall for Capitec's consultants' lies when they tell you if you lose your job the insurance will cover you. It does not happen in all instances and you end up paying huge amounts with insurance premiums and they rip you off by adding exorbitant amounts!!!!!!!! My work contract was ended end July 2021. I notified Capitec on 25 August 2021 I could not pay and they declined my insurance claim by reverting only on 9 September 2021!!! I rep**** on 10 Sept ddmanding a refund of all insurance premiums and they conveniently never rep**** and never sent me a settlement letter or any info that I was handed over. I tried to settle the account in full on 14 Sept via the app and they blocked me. I called Capitec on 14 Sept and the consultant could not assist me to settle the account in full with immediate effect and said I need to go into the branch to settle the account. I went into the Bluff branch on 15 Sept and was beyond furious as the consultant Chantelle advised me she could not assist me to settle as I have been handed over and the account cannot be settled immediately!!! This is a ****ing ******* from Capitec as the only thing she could do was send an email to settle the amount immediately, Chantelle also phoned them and undertook to follow up again today on 16 Sept. When I phoned Chantelle today 16 Sept she said she spoke to her manager they never received a reply and I have to wait the 3-5 working days until they reply to me. Capitec in the meantime is costing me money by delaying the repayment with immediate effect causing more interest and costs to be added for their benefit!!!!! I want a refund of all the insurance premiums I paid since having the loan and all the unnecessary interest and costs they will charge since 14 Sept 2021. I hereby demand same!!!!