Access Facility Period Changed

If there was a way of putting 0 I would. Capitec only sees business in people and they do not care they I putting them into more financial trouble. So I went to the branch to make loan application and the lady who kept on wanting me to refer her for work as she is tired of working for Capitec ended up reducing my repayment period on my access facility just so that she can get a sale. I have been phoning Capitec for the past 3 weeks no one has an answer and only once call centre that pushes a person around with no help. I have spent over 3 hours on a call and no one seem to know what is happening. The 2 ladies I spoke to said were escalating the matter but I have no reference and they refuse to cc me on the mail. It see like I phone but no one sees the trail that I did. At this poing in time if ever I do kill myself just know Capitec caused it.