Access Facility Mess Up

Received email today informing me that I no more have an access facility as I have made payment arrangements to settle my account. There was no need to make any payments as my access facility was never overdue. Previous week my app reflected as overdue however I visited the bank and the consultant assured me everything was up to date however I made an additional payment. Further the bank processed a debit order into the access facilty after it realized there was funds which I deposited into my savings account. What a mess by Capitec Bank with no updates from the bank and which could affect my credit rating.