Access facility - Capitec

posting on behalf of someone who doesn't have access to Hello Peter : contact details left .

I'm displeased with the service I'm currently getting from Capitec. I app**** for their access facility towards the end of October or in the first week of November, i have sent all the required documents as they have requested. I haven't heard anything from them since then, when I try contacting the call center I am told that they have sent an email to the correct department and can't transfer my call over as there is no direct contact number. I mean this has become very frustrating and stressful now as I have been waiting and trying to call capitec for over a month now. I should have gone for other alternatives and at this point Capitec is totally wasting my time. This is very unprofessional. Can someone from capitec call me and fix this matter ASAP??