Access facility and credit profile update

I hope this message finds you well. I am writing to bring to your attention an ongoing issue that I have been experiencing with my access facility account since 2022. Despite my best efforts to address the matter, the problem persists, and I am seeking your assistance in resolving it.

The specific issue I am facing pertains to irregularities in the debit and credit transactions associated with my account. On certain occasions, there have been no debits recorded, while my credit score account has been updated as being in arrears. This discrepancy is a cause for concern, as it inaccurately reflects my financial standing and may have a negative impact on my credit profile.

In an attempt to rectify the situation, I visited my local branch and consulted with one of their agents. They promptly contacted the relevant department, which informed us that the debit order mandate was not active. During the call, it was observed that the debit order mandate had been canceled, and I was required to accept a new one. However, upon leaving the branch, I discovered that the debit order mandate had been canceled once again, this time by the service provider "Capitec."

My primary concern lies with the inaccurate update on my Credit Check profile, where I have been listed as non-paying despite the absence of any debits from my account. This issue has persisted for an extended period, and despite my efforts, I have not received any meaningful assistance in resolving it. I am particularly worried that, if this matter remains unresolved, there may be no debit order recorded for June, further exacerbating the situation and potentially leading to my credit profile being marked as in arrears.

Understanding the importance of maintaining a healthy credit score, I kindly request any assistance or guidance you can provide to help address this matter effectively. It would be greatly appreciated if you could investigate the issue thoroughly, liaise with the relevant parties involved, and take the necessary steps to rectify the inconsistencies in my credit profile.

Should there be any additional information required from my end to facilitate this investigation, please do not hesitate to let me know. I am eager to cooperate fully and provide any relevant documentation or details that may aid in the resolution process.

Thank you in advance for your attention to this matter and for your prompt assistance in rectifying the issues with my credit profile. I look forward to a swift resolution, as it will greatly alleviate the concerns I currently face.