Access facility account-paid and yet reflecting as in arrears. Appalling service

I have an access facility with Capitec- on 12.07.2022 , before my account was due, I paid R5000- which is my installment of R3647.39 and extra. On the 22.07.2022, I received an SMS stating that my account is in arrears. On the 25.07.2022, I was told its a system and will be resolved in an hour. On the 26.07.2022, I received the same SMS, i called to the collections department again and was told the same answer. On the 27.07.2022, I called and couldn't get through. Today is the 01.08.2022, my account is still showing as in arrears. I want this resolved as soon as possible. This better not be listed on my credit profile as I have paid this account before it was even due. I'm really disappointed with the service that I have received from the bank.