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Philip V

1 reviews | Active since Apr 2021

12 Oct 2023, 17:30

Abusive treatment received from staff at Capitec Bank the Glen shopping centre Johannesburg

I had the misfortune of going into Capitec Bank at the Glen shopping centre in Johannesburg this morning. My intention was to open a savings account in which to deposite my SASSA grant every month. The guy at the door came up to me after finishing with a customer and asked me what I needed. I told him what I wanted to do and he asked for my ID book which I gave to him and he disappeared for a few minutes only to come back to me telling me that the ID book I had given him was not acceptable because the green page which was usually glued to the inside of the cover was missing. I told him that I use this ID regularly without incident and that this is the first time I was having a problem. I left Capitec very upset after being treated like a ********. Even though I had my driver's licence as well as a 3 month bank statement for my ABSA savings account into which my pension is paid and as well as being in possession of an ABSA credit card I was not allowed to open the required savings account at Capitec. I was left feeling insulted and enraged at the manner I was treated and awaiting for Capitec to respond to a complaint that I have laid with their client services department. I am a 70 year old pensioner of ill health

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Replies (2)
Capitec Bank
Capitec Bank's reply12 Oct 2023, 17:35
Official
Good day Philip 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank 
PV
Philip V's update13 Oct 2023, 14:18
Reviewer Update
I would usually thank the business that I had a problem with and I must say that their telephonic conversation with me this afternoon was not an attempt to heal any bad feelings caused by my visit to their branch for service but an attempt by Capitec to justify their attitude and arrogance to the way they do business. Their threats over wether there was any ****** directed towards me or not is a vague attempt by myself to explain why I was treated in the manner I was treated if there response is that there was no ****** directed towards me then I accept that they as a whole are using security measures towards identity documents way above any other business or department or institution that I have had dealings with in the past. I was told that I can get a new ID within 5 days. Well this is a miracle that was unknown to me. As far as my experience goes After applying for a new ID it can take anything from a month to three months to receive it. I ended up hanging up in the callers ear. He did not phone to resolve a problem. He phoned to put me in my place. o threaten me and generally show me that I do not want to have anything further to do with Capitec Bank at all. My two days experience of their customer service is a disgrace and I want nothing further to do with them.