Abused Client - Resolution.

To whom it may concern.

I wanted to thank the people who assisted me in getting my funds released from Capitec Bank.

Kim Simons went over and beyond in assisting me get my funds. She was patient when I called 3 times a day. She returned my calls and always kept me informed regarding the entire process.

When the time came she kept liaising with all the relevant parties in making sure everyone was kept informed. If I ran out of airtime, she called me back.

Thank you Kim at Complaints Management.

I would also like to thank Timothy at Hibernian branch. I had been going to the branch since October but since he started helping me, which was yesterday he went over and beyond.

He managed to get my funds released. Afterwards he called them relevant parties and asked what I can do to get the hold status removed from my account. I didn’t ask him to; nobody else at Capitec (I had been to the branch and called the call centre on numerous occasions) nobody wanted to find out what had happened and what I could do to resolve it. Timothy did that and found out what specifically I had to do. Awesome.

I would also like to thank the branch manager at Hibernian branch. She was a calming influence in the entire situation and was there to listen.

I still have to get the hold status removed from my account. But I managed to get my funds and I had awesome service during the experience.

Thank you guys.