1 reviews | Active since Nov 2013
ABUSE OF DEBIT ORDER BEFORE MY PAY DATE
<p>Hello Peter! I am appaulled at the level abuse, harrasment, incompetence and poor service I've experienced with the Capitec Loan Department. I have been trying for the past year to have them change my debit order date to the last day of the month as I do not get paid on the 25th. After sending numerous requests, putting consultants (Cebile Nxumalo) through to my Payroll Dept., emailing ********** on 26/07/2016 a salary date confirmation and a copy of my payslip my account is still debited before i get paid. This is unacceptable as it reflects an unnecessary negative report on my bank account. Capitec still has the audacity to harass me every month and tell me that the debit order reversed and i need to make immediate payment., which i do not understand where they expect me to get the funds as they debit the account prior to my salary date. I really do not appreciate their abuse as it causes a perception that i am unstable and not responsible for keeping my account up to date.</p>
Please accept my sincere apology for the frustration you experienced as result of this incident.
Donorique Wessels will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Please accept my sincere apology for the frustration you experienced as result of this incident.
Donorique Wessels will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
