Abuse by capitec bank

I have been using capitec bank for more than 10yrs now with no problems. Oct 2023 was asked to fica which I did and my acc was frozen(software freeze) which was fixed Nov acc paused, Dec acc paused and now it's happening every month they said messages es that's they need fica how many times should one Fica. Been to the bank no help creditors are phoning none stop am tired of this abuse from capitec just want to access my funds and close the account can't take the torture any more