1 reviews | Active since Apr 2021
ABSURD BANKING SERVICE BY CAPITEC AND FNB
I transferred R7377 from my capitec savings account into fnb wrong account.I notified capitec bank within 10 minutes after realising that I transferred money into wrong fnb account.Capitec consultant told me that capitec does not recall immediate payment.I was referred to fnb where the money is being held.I went to fnb and explained the matter to the branch manager.She told me that there is nothing fnb can do about this matter.She told me that the only thing she can do is call the person who I transferred money into his fnb account by a mistake and ask him to pay back the money.That person promised to pay back that money at once that afternoon,but he never did.The next thing he is no longer answering his cellphone at times his cellphone is off.I am frustrated and suicidal because R7377 is a lot of money for a poor man like me.Capitec says fnb must help as the money is in their hands,Fnb says capitec must recall the payment as it came from them.I am being sent from pillar to post by both banks.None of them is willing to help me recover my money.According to the recent Supreme court of appeal ruling,retaking or spending money which was transferred into one's bank account by a mistake while knowing that money is not due to you constitutes THEFT.I am of the opinion that both banks are accomplices to this ******** act by aiding the wrong beneficiary to retain money which he is not legally entitled to.Capitec must just recall that payment or fnb must debit the wrong beneficiary 's account and credit it to the intended beneficiary.I have opened a ******** case regarding this matter.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
