RM
Richard M

1 reviews | Active since Apr 2021

21 Apr 2021, 20:51

ABSURD BANKING SERVICE BY CAPITEC AND FNB

I transferred R7377 from my capitec savings account into fnb wrong account.I notified capitec bank within 10 minutes after realising that I transferred money into wrong fnb account.Capitec consultant told me that capitec does not recall immediate payment.I was referred to fnb where the money is being held.I went to fnb and explained the matter to the branch manager.She told me that there is nothing fnb can do about this matter.She told me that the only thing she can do is call the person who I transferred money into his fnb account by a mistake and ask him to pay back the money.That person promised to pay back that money at once that afternoon,but he never did.The next thing he is no longer answering his cellphone at times his cellphone is off.I am frustrated and suicidal because R7377 is a lot of money for a poor man like me.Capitec says fnb must help as the money is in their hands,Fnb says capitec must recall the payment as it came from them.I am being sent from pillar to post by both banks.None of them is willing to help me recover my money.According to the recent Supreme court of appeal ruling,retaking or spending money which was transferred into one's bank account by a mistake while knowing that money is not due to you constitutes THEFT.I am of the opinion that both banks are accomplices to this ******** act by aiding the wrong beneficiary to retain money which he is not legally entitled to.Capitec must just recall that payment or fnb must debit the wrong beneficiary 's account and credit it to the intended beneficiary.I have opened a ******** case regarding this matter.

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Replies (3)
Capitec Bank
Capitec Bank's reply22 Apr 2021, 07:43
Official
 Good day Richard

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank 

RM
Richard M's update22 Apr 2021, 11:58
Reviewer Update
My fellow south Africans.if you bank with capitec I want to warn you that your money is not save.This thing of saying they don't recall immediate payment is pathetic.Me as their client I am withdrawing from banking with them.I have a credit card and a loan with them and since their service absurd I am not going to repay them.I encourage you fellow south Africans to do the same to bring this *********** banks to its knees.
RM
Richard M's update22 Apr 2021, 12:11
Reviewer Update
I am frustrated and suicidal about the way Capitec has handled my matter.This thing of saying they don't recall immediate payment is not acceptable.I am losing my mind about this.R7377 is a lot of money to me.I will use force to demand that they recall that payment.I will do the unthinkable and storm into one of their branches and hold the staff hostage until someone listen to my concern.If not Blood will be split.I die there in their branch so will be their staff.I am very serious about this.