Absulute Terrible Bank

Capitec bank did a credit check on my profile on- 28/05/2020 and I didn't give them consent to do so.

I've contacted them same day when I noticed on my credit profile and still waiting for them to give me answers and remove their enquiry.

I've got absolute terrible experience with Capitec. What's taking them so long, they just messing up my credit profile and for what?

Why perform a credit check without the customer's consent? This absolute nonsense.