Absulte Pahetic Service

The past few weeks has been very frustrating. Capitec has appointed a very obnoxious consultant on my case who tend to rather argue and defend without any justification. I had to point out what the root of my complaint is...Point out attachments that she deny I submitted. I was told that whenever she respond that is managing my expectations...Even though I ask that timelines must be given when I can expect a response. I requested the contact number of her manager and/or CEO and this felt on deaf ears. It is inevitable that I am taking recourse to an independent authority and I requested under which Ombudsman jurisdiction Credit Life falls and no response....Capitec can you please release Nokuphumla Skenjana dealing with me and escalate my case to someone more senior. At this stage negotiations is not required....I just want to know under which Ombudsman jurisdiction Credit Life Insurance falls.