1 reviews | Active since Jun 2016
Absolutely WORST customer service from CAPITEC BANK
<p>PLEASE HELP! Me and my wife did several Atm deposits on Sa****ay 4 June. The Atm took R26000 and never credited it to my account. The Assistant Branch Manager WITNESSED how the Atm "Swallowed" my money. We then spent more than an hour inside the bank logging the complaint. The Assistant branch manager then promised us that they will have it sorted the following Monday when the security company attends to the Atm as they have logged a service call with them. I phoned the BRANCH MANAGER on Tuesday and we basically told me that it is not his department and that Capitec will get back to me in 14 DAYS regarding the issue. For the entire week ABSOLUTELY NOBODY of Capitec Bank contacted us, despite promising us that it will be sorted! I then logged a complaint with their COMPLAINTS DEPARTMENT, which in turn promised that they will get back to us WITHIN 3 days, which they NEVER DID! i was the 3rd person that morning that lost money at that Atm. I advised them to disable that Atm as it was faulty, but they then allowed other customers to use it which resulted in another 2 people losing money at the Atm.</p>
I acknowledge your posting, and have referred it to Azalea Muller for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Azalea Muller for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Complaint Management, don't try to make a fool out of me! I have logged the call personally with Azalea Muller after your bank managers failed to respond to me! The 3 days in which Azalea Muller (Complaints Department) had to respond to me EXPIRED on FRIDAY! Your service is PATHETIC!!!
Complaint Management, don't try to make a fool out of me! I have logged the call personally with Azalea Muller after your bank managers failed to respond to me! The 3 days in which Azalea Muller (Complaints Department) had to respond to me EXPIRED on FRIDAY! Your service is PATHETIC!!!
I have been on the phone with Capitec's helpdesk 30 min ago and a lady by the name of Fatiega helped me. I asked her to put me through to the complaints department and then she asked me for the reference nr. I gave it to her and then she put me on hold to speak to the complaints department. She then got back to me and on chose to LIE to me by telling me that the complaints department don't take calls! This after I have logged a complaint with Capitec Bank complaints consultant Azalea Muller last week.
I have been on the phone with Capitec's helpdesk 30 min ago and a lady by the name of Fatiega helped me. I asked her to put me through to the complaints department and then she asked me for the reference nr. I gave it to her and then she put me on hold to speak to the complaints department. She then got back to me and on chose to LIE to me by telling me that the complaints department don't take calls! This after I have logged a complaint with Capitec Bank complaints consultant Azalea Muller last week.
Thank you Hellopeter for your intervention. The money was credited to our 30 min ago.
Thank you Hellopeter for your intervention. The money was credited to our 30 min ago.