Absolutely terrible people, terrible attitude and no care bank

I bought data this morning at 6:52 am, it is now 11:43 am and still no data has been loaded onto my number. I have contacted the client care department 7 times today, had to go through providing my account number, go through the security questions and all that 7 times, The first consultant I spoke to put the phone down, the 2nd consultant put me through to a Team Leader that said nothing different than the consultant and also proceeded to put the phone down in my ear, I have been put on hold for long periods of time with no person or nothing. I was promised that the relevant team leader will call me in 5 minutes - its been 1 hour are 15 minutes. The last consultant I spoke to as arrogant and acted all superior to me as if she's better than me.

I will be CLOSING my account!!! However, I want my money back first.

I've been holding on for the complaints department now for 20 minutes already.